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Frequently asked questions
Where are FERRANI pieces made ?
Our pieces are designed and manufactured in Germany.
Precise construction, carefully considered proportions and attention to material and finish define every FERRANI design.
When will my order arrive ?
Orders are usually dispatched within 1–2 business days after payment confirmation. Estimated delivery after dispatch is 3–5 business days within Germany and 4–6 business days to other EU destinations.
You will receive a shipping confirmation with tracking details once your order is on its way.
Where do you deliver, and how much does shipping cost ?
We currently deliver to Germany, Austria, Spain, France, Italy and Portugal.
Shipping is free on all orders to these destinations.
Can I return my order ?
Yes. EU consumers can withdraw from their purchase within 14 days of receiving their order, without giving a reason.
Simply email ferranibyedem@gmail.com to notify us, then return your items within the following 14 days.
Return shipping costs are your responsibility.
Please package each piece securely to protect it in transit.
What should I do if my piece arrives damaged ?
Please email ferranibyedem@gmail.com as soon as possible with your order number, a brief description and photographs of the issue.
We will help arrange a replacement or refund at no cost to you.
How will my refund be issued ?
Refunds are issued to your original payment method, without an additional refund fee.
Which payment methods do you accept ?
You can pay using PayPal, Klarna and payment cards.
The options available for your order are displayed at checkout.
Do you collaborate with content creators ?
We welcome collaboration enquiries from creators who share our appreciation for considered interiors, architectural design and authentic storytelling.
Please email ferranibyedem@gmail.com with your social media links, audience insights and a brief outline of your idea.
If your style and approach align with FERRANI, we would be pleased to explore a collaboration.